16 Nov What is the Future Of On-Demand Mobile Apps
The on-demand economy is rising swiftly and it has taken over the traditional methods of providing users with what they want. It attracts 22.4 million consumers annually, as per the Harvard Business Reports. If you think this is hype and the on-demand economy is going to diminish soon then you might be wrong. This is because around 49% of the on-demand mobile apps users are found to be millennial and the rest 30% fall in the age group of 35 to 54%. These numbers suggest on-demand services will grow in the following years.
Smartphone apps have contributed largely to the growth of on-demand services. And why not? When you have what you want at the touch of your fingertips, why would you resist in doing so!
Which New Markets Will Be Disrupted by On-Demand Apps?
While Airbnb and Uber are dominant names in the on-demand app market, these are not the only two offering such services. In addition to taxi booking and food ordering services, the on-demand market is disrupting healthcare, grocery, and home services too.
Apart from these, there are few other services that are likely disrupting by the on-demand apps and these include:
- Car Sharing
- Tech Support
- Vehicle repair and Maintenance
Car sharing apps have become the new disruptors of the auto industry. They are used by customers who want a great driving experience without having to need a car. Now, this might upset the car rental companies pertaining to their unused cars.
Space sharing or self-storage apps are the other domain for on-demand services. They are being used by the customers who require additional storage space. It is found that more than 30% of the Americans who have two garages use one for the storage purpose and other for a vehicle. This shows the demand for space sharing is increasing resulting in the rise of on-demand space sharing apps.
Tech support is yet another domain. The on-demand tech support apps allow users to chat with the expert and complete a maintenance routine. They are suggested with the solutions to their problems in no time.
The on-demand apps in the mentioned categories are all set to disrupt their respective traditional business models.
Future of On-Demand Apps
On-demand apps provide a great user experience through speedy services. So, customer experience plays a vital role in designing such apps as well.
Here are some future on-demand apps that are eliminating the stress out of its users’ lives…
BloomThat is an on-demand app serving fresh flowers to its customers. It offers a number of privileges as compared to the traditional ones. It allows its customers to select a time for gifting curated blooms to their loved ones. They are providing on-time delivery with much higher accuracy.
Washio is the on-demand app serving its customers with laundromat and dry cleaning services. It offers some advanced features of pick-up service within 10 minutes of request and turnaround time of only 24 hours and this can be great for working people who don’t have much time for the household chores.
Luxe is an on-demand app for hiring a personal valet to park your car. It saves time and money to find that perfect parking spot. Besides, it also offers security.
Challenges to Overcome by On-Demand Apps
It’s true that on-demand apps are changing the way services are offered to customers. It is making a consumer’s life much easy. Despite this, there are some pain-points of these on-demand services and apps that require attention to overcome them.
The on-demand services require a lot of manpower and it is observed that on-demand employers are offered with competitive packages to deploy skilled professionals at work. Another challenge faced by such apps is clear communication. On-demand consumers want their services to be done within minutes and this can be quite challenging with poor communication or unskilled employees.
Profitability is also a major challenge of on-demand business. An on-demand startup requires a lot of manpower and a complex network to thrive in the market.
Factors to Consider for Future On-Demand Apps
Here are some factors that will define the future of on-demand apps:
- Convenience: Users prefer services that are quick to avail.
- Availability: The services provided by on-demand apps should be available in the nearby location or it should be within their reach.
- Timeliness: The on-demand services should be available within a stipulated time.
- Quality: Though the prime focus of the on-demand app is on time accessible service, quality is something that shouldn’t be missed in the process.
- Ease of Payments: Fuss-free payment of service increases customer experience. So, ease of payment is what on-demand app should account for.
- Awareness: Many people are not aware of such on-demand services but the future is still bright for the on-demand economy as we have already seen at the beginning of the article. Hence, these apps must also focus on creating awareness about its reach.
The consumer behavior is changing at a rapid pace. They want every service accessible to them easily and quickly. This has paved a way to creating on-demand apps. Apps like Uber and Airbnb have already enjoyed huge success in this market and there are many more in the queue. However, there are some considerations one should account for before jumping into the market. This includes profitability as it demands a lot of manpower and a large network.
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